Returns and refunds

30-day returns

You can return items within 30 days of delivery for a full refund of the item price (delivery charges are not refunded). Items must be in good, resaleable condition, in the original packaging where possible, with all paperwork and accessories. Contact us first so we can arrange it. Trade returns of parts we supplied correctly may have a handling charge.

Refunds

We refund to your original payment method within 14 days of receiving the item back.

Damaged or faulty parts

Report delivery damage within 24 hours on 01827 426426. If a part is faulty, return it to us and we will send it to the manufacturer for inspection. We then replace it or refund you, to your original payment method or your trade account. If we supplied the wrong part, we cover the return cost. Trade customers pay the cost of returning a faulty part. Do not fit a part you think is wrong.

Parts we cannot take back

• Parts that have been fitted, unless faulty.
• Electrical parts with broken seals, unless faulty.
• Special-order parts for trade customers.

This does not affect your legal rights. Consumers buying online can also cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.